Delete your AtChoir account

Deleting your account from inside the app

Open AtChoir and sign in.

Tap your initials at the top right of any screen to open Account, then choose Delete account.

Enter your password to confirm it is you, and confirm. You are signed out on every device, and the request is carried out straight away.

We do not require you to email us first, and we do not put an offer or a discount in your way.

What deleting does

Your person record is removed. That means your display name, your email address, your voice part if you set one, your device sessions, your phone's push notification token, any personal details you added (phone number, birthday, passport number and dietary requirements), and any reply you gave to an event, including a reason you typed. The record of your place in the choir remains without your name (your role there and the dates you joined and left), because it decides how the choir's attendance totals count.

Your account can no longer sign in. Nobody can sign in as you, and you are removed from your choir's member list.

Your chat messages are not removed. A conversation belongs to the choir the same way its attendance record does, so every message you sent stays as it was, with your name replaced by "Former member". Your attendance history is treated the same way.

This is not reversible. If you rejoin the choir later, your choir's management adds you again as a new member.

What your choir keeps, and why

Your choir keeps its own attendance history, in de-identified form. The record that someone was present at a given rehearsal stays with the choir, with no name and no email address attached to it.

Under the Protection of Personal Information Act, each choir is the responsible party for its members' personal information, and SJL Consulting is its operator. Attendance is the choir's record of its own rehearsals, kept for its own governance and reporting. It does not belong to any one member, and one member leaving does not erase the choir's history of who turned up on a Tuesday night. What we remove is the link between that history and you.

Your choir's management cannot see your deleted person record either. Nobody can see it once it is deleted.

Leaving a choir is not the same as deleting your account. When your choir's management removes you, or marks you as having left, your passport number and dietary requirements are deleted at once. Your phone number and birthday are deleted too, unless you chose "keep my contact details after I leave" on the app's Account screen.

Your sign-in (email address and password) is deleted unless you chose that, or you belong to another choir; if it is kept only because you chose to stay in touch, your email address stays and your password is deleted. The choir keeps its own record that you were a member.

What is retained, for how long, and why

Some records stay with the choir, with your name taken off them.

• De-identified attendance records: kept by the choir for as long as the choir keeps its records. No name, no email address, no link to you.
• Tasks and projects the choir was working on: these belong to the choir, so they stay, with your name taken off them. A to-do in AtChoir is shared work that anyone in the choir can see and edit.
• Chat messages you sent: kept, as attendance and to-dos are, with your name replaced by "Former member". A conversation belongs to the whole choir.
• Encrypted backups: your record disappears from live systems immediately and rolls out of routine backups within 30 days. We do not restore a backup in order to bring a deleted person back.
• Technical logs: our hosting provider keeps a short-lived log of requests and errors (the time, the web address requested and whether it worked) so that we can fix faults. Error entries never include names, email addresses, message content or free text. The log expires on its own; there is nothing in it for us to delete.
• Billing records: SJL Consulting invoices choirs, not individuals, so there is no billing record about you as a member. Invoices to a choir are kept for five years, as South African company and tax law requires.

What AtChoir never held in the first place

AtChoir does not store your age or any flag saying whether you are a minor. Your birthday is held only if you added it yourself, and it is deleted with the rest of your details.

Production data is stored under EU jurisdiction. There is no African region available for this datastore, so the EU was chosen as an adequate destination for a cross-border transfer under section 72 of POPIA.

If you can no longer sign in

If you have lost access to your account and cannot use the in-app route, ask us in writing.

Email info@sjl-consulting.co.za with the subject line Delete my AtChoir account, and tell us the name of your choir and the email address the account uses.

A person replies, and we may ask one question to confirm that the account is yours before we act. We will not ask for a password or a copy of an identity document. We aim to acknowledge within two business days and to complete the deletion within 30 days of confirming your identity.

If you would rather your choir's management did it, they can remove you from the choir. That ends your access. A full deletion of your person record is still yours to ask for, by the routes above.

Questions about your information

Your choir is the responsible party for your personal information in AtChoir. Start with your choir's management for anything about your own record.

SJL Consulting acts as the choir's operator, and is the responsible party only for billing and its own telemetry. For anything we hold, or if your choir cannot help, write to info@sjl-consulting.co.za or to SJL Consulting (Pty) Ltd, 14 Leonor, Dundas Street, Strand, 7140, South Africa.